Refund policy

At Veloshin, we want you and your young athlete to be completely satisfied with your gear.

 

14-Day Return Window (UK Law Compliance)

Under the UK Consumer Contracts Regulations, you have 14 calendar days from the date you receive your order to notify us if you wish to return your items for a refund.

 

Eligibility & Conditions

Due to hygiene and safety standards for sports apparel and socks:

·       Items must be unworn, unwashed, and in their original condition.

·       Products must remain in their original packaging (including frosted zipper bags, labels, and tags intact).

·       Items returned with signs of wear, grass stains, or wash damage will not be eligible for a refund.

 

How to Start a Return

1. Email our support team at veloshin.uk@gmail.com with your Order Number and reason for return.

2. Once approved, we will provide the return shipping address in the UK.

3. Pack the item securely and return it within 14 days of your return request confirmation.

 

Items sent back to us without first requesting a return will not be accepted.

 

Return Shipping Costs

·       The customer is responsible for paying return postage costs unless the item arrived damaged or defective.

·       We strongly recommend using a tracked service (e.g. Royal Mail Signed For), as Veloshin cannot be held liable for returned parcels lost in transit.

 

Refunds

Once received and inspected, refunds will be processed back to your original payment method within 5–7 business days. Original shipping fees are non-refundable.

 

Damaged or Defective Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue. We will replace or refund faulty items free of charge.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.